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Terms & conditions

Terms and Conditions

These terms govern your use of the Zylo mobile app and the zylo-app.io website, operated by Thawr Sàrl, Rue Rothschild 50, 1202 Geneva, Switzerland (UID CHE-420.529.197). By creating an account or using Zylo, you accept these terms and our Privacy Policy.

1. Using Zylo

Who can use Zylo. You must be at least 18 years old and able to enter into a binding contract. Businesses may use Zylo through a business account, opened by a person authorised to represent them.

Your account. You agree to give accurate information and keep it up to date. You are responsible for keeping your password secure and for everything done with your account. One person may hold only one personal account. Tell us right away at [email protected] if you suspect someone else is using it.

Deleting your account. You can delete your account at any time from Profile, then Settings, then Delete account.

2. Our role

Zylo is a platform where people publish listings and get in touch to buy, sell or rent. Sales and agreements are made directly between users. Zylo is not the seller, the buyer, an agent or a guarantor, and is not a party to any transaction between users, unless a feature in the app expressly says otherwise.

This means:

  • Sellers are solely responsible for their listings, the items or services they offer, their accuracy and their legality.
  • Buyers are responsible for checking the item and the seller before paying.
  • Any dispute about a transaction is between the users involved. We may help by reviewing reports, but we have no obligation to resolve it.

For your safety, meet in public places, check items before paying, and never send money to someone you have not met unless you trust them.

3. Listings and content rules

Zylo has zero tolerance for objectionable content and abusive users. When you publish a listing, a photo, a message or a review, you agree that it is accurate, that you have the right to publish it, and that it does not include:

  • Illegal items or services, including weapons, drugs, counterfeit goods, stolen goods, and anything whose sale is banned where you or the buyer live
  • Sexual or pornographic content, and any content involving minors
  • Hate speech, harassment, threats, bullying, or content that is violent or discriminatory
  • Scams, fake listings, misleading prices or photos, pyramid schemes, or requests for payment outside a genuine sale
  • Personal data of other people without their consent
  • Spam, duplicate listings, or advertising for other platforms
  • Content that infringes someone else’s copyright, trademark or other rights

Each listing must describe a real item, service, property or job offer, placed in the right category, with your own photos or photos you have the right to use. Prices must be real and shown in full.

4. Reporting, blocking and moderation

  • Report: use the Report button on any listing or profile to flag content that breaks these rules. We review reports within 24 hours.
  • Block: you can block any user from their profile or from a chat. A blocked user can no longer contact you, and you no longer see each other’s listings.
  • Moderation: we may remove any listing or content that breaks these terms or the law, without notice.
  • Suspension: we may warn, suspend or permanently close the account of any user who breaks these terms, publishes objectionable content, or puts other users at risk. Serious or repeated violations lead to a permanent ban.

We may cooperate with the authorities when required by law or when a user’s safety is at risk.

5. Paid features, payments and the beta

Free use. Creating an account, publishing listings and chatting are free.

Paid features. We may offer paid options such as Pro or Business plans, listing boosts or buyer protection. Their price, duration and content are shown in the app before you pay. Purchases made in the iOS or Android app are processed by Apple or Google under their own terms, and refunds follow their policies. Other payments are processed by our payment providers. Subscriptions renew automatically unless you cancel them before the end of the current period.

Beta. During the beta, some features may be missing, change or stop working, and data created during the beta may be reset. The beta is provided as is, free of charge. Your feedback helps us improve Zylo, and you allow us to use it freely.

6. Your content and our property

You keep ownership of what you publish. You grant Thawr Sàrl a free, worldwide, non-exclusive licence to host, display, adapt (for example resize photos) and promote your public listings, for as long as they are on Zylo. The Zylo name, logo, design and software belong to Thawr Sàrl and may not be copied or reused without our written consent.

7. Liability

We do our best to keep Zylo available and secure, but provide it without warranty that it will be uninterrupted or error-free. To the extent permitted by law, Thawr Sàrl is not liable for transactions between users, for the content users publish, or for indirect losses. Nothing in these terms limits liability for intent, gross negligence, or any right that cannot be excluded under consumer law. You agree to indemnify us against claims caused by your listings or your breach of these terms.

8. App stores

If you downloaded Zylo from the Apple App Store, these terms are between you and Thawr Sàrl, not Apple. Apple has no obligation to provide support or maintenance for the app and is not responsible for any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. The same applies to Google for downloads from Google Play.

9. Changes and termination

We may update these terms. We will publish the new version with its date and notify you in the app of significant changes; continuing to use Zylo means you accept them. You may stop using Zylo and delete your account at any time.

10. Applicable law and contact

These terms are governed by Swiss law. The courts of Geneva, Switzerland, have jurisdiction, subject to the mandatory rights you have as a consumer in your country of residence.

Questions: [email protected], Thawr Sàrl, Rue Rothschild 50, 1202 Geneva, Switzerland.